Licensed& insured, NSW Lic 489163C

Local. Licensed.
Proud of the work we leave behind.

Wollongong Plumbing and Hot Water is the Illawarra's own crew from the Essential Trades Group, the same fixed-price, book-any-hour formula our sister teams have run on the Sunshine Coast and Gold Coast, backed by 15+ years in the trade.

Call 1300 707 059

45min*Emergency response$0Call-out fee24/7Online bookingNSWLicensed & insured

*45-minute emergency response during service hours (7am to 5pm) in serviced areas, subject to availability. Book any hour by phone or online.

Wollongong Plumbing and Hot Water vans lined up at the depot

Two of our licensed plumbers smiling in front of the van

Local, licensed & ready to go NSW Lic. 489163C

15+Years in the trade

NSWLicence 489163C

24/7Book by phone or online

$0Call-out fee

Our Story

Built the Way We'd Want a Plumber to Be.

We're plumbers, not a franchise. The Essential Trades Group started with one simple idea: fast, fixed-price, honest plumbing, the kind you'd recommend to your mum. That formula built two of the most-called plumbing teams in Queensland, on the Sunshine Coast and the Gold Coast.

In 2024 we brought it home to the Illawarra. Wollongong Plumbing and Hot Water is a fully NSW-licensed crew servicing every suburb from Helensburgh down to Gerroa, hot water, blocked drains, leaks, gas and every kind of emergency. Book any hour; the crew is on the tools 7am to 5pm.

Same people on the phone and on the vans. Same fixed price whatever day you book. Same crew on the vans and at your door. That's the whole business.

Talk to a Local Plumber · 1300 707 059

Three of our plumbers in front of the van

The crew at your doorNSW Licence No. 489163C

Sunny & his little mateOn every job, in spirit

Meet the Mascots

Say G'day to Sunny.

Sunny the sea turtle has been the face of our group since the start, on the vans, on the caps, and on every page of this site. Slow and steady? Not this one. He's the fast, friendly, do-it-properly attitude our whole crew works by.

His little mate the water drop turned up on a job one day and never left. Together they're a reminder of what we're actually here for: keeping the water where it belongs, and the family behind the door happy.

Sunny says: a good plumber leaves two things behind, a fixed problem and a clean floor.

What You Can Expect

Six Things We Never Compromise On.

Not slogans, the actual rules every one of our plumbers works to, on every job.

Your Time Matters

We turn up when we say we will, a real arrival time, confirmed by text. No vague windows, no waiting around all day.

Fixed Upfront Pricing

You approve the exact price before a single tool comes out. What we quote is what you pay, even if the job takes longer.

The Only Plumber You'll Need

Quality materials, Australian brands, and workmanship we stand behind. The right fix, done once.

Straight Talk

We explain what's wrong, what it costs and what can wait, in plain English. You'll never be sold a job you don't need.

Cleaner Than We Found It

Boot covers on, drop sheets down, mess gone before we leave. Tidy work, tidy finish, every visit.

A Real Local Crew

The plumbers on our vans are the plumbers at your door. No subcontractor roulette, no call-centre run-around.

Put Us to the Test on 1300 707 059

The Real Us

Real Locals. Real Vans. Real Plumbers.

No stock photos, no subcontractor roulette, the crew on these vans is the crew at your door.

Our vans lined up — The fleet, ready to roll

Two of our plumbers in front of a branded van — Your local crew

Our plumber working under a bathroom vanity — Tidy work, tidy finish

“Turn up on time, quote it straight, and leave it cleaner than we found it. That's the whole job.”

Your local crew, Wollongong Plumbing & Hot Water

Where We Work

Every Suburb, Helensburgh to Gerroa.

Wollongong, Shellharbour and Kiama council areas, all 100 residential suburbs, one phone number.

Wollongong & the Illawarra 45 min* emergency response

See the full suburb list →

Questions

Straight Answers From People Who Know Plumbing

Are you licensed and insured?

Yes. We hold NSW Licence No. 489163C and carry full public liability insurance. Every job is done to code, and gas work comes with a compliance certificate.

Are your plumbers employees or subcontractors?

Our own crew. The plumbers on our vans are the plumbers at your door, trained the same way, held to the same six promises, driving the same vans.

Do you really answer the phone 24/7?

The phone is answered any hour. In service hours, 7am to 5pm, you get our team and genuine emergencies are dispatched straight away with an arrival time by text. After hours an automated line books you the first available slot, usually first thing the next morning.

Do you charge a call-out fee after hours?

No. $0 call-out, seven days. You pay the fixed price we agree before work starts, whatever time you booked it. The crew works 7am to 5pm; book any hour and an overnight call gets the first slot of the morning.

Do you work with real estate agents and strata?

Yes. We work with owners, property managers and strata committees across Wollongong, Shellharbour and Kiama, and can invoice the body corporate directly where required.

I'm renting, can I book you?

Sorry, we can't assist renters directly. Your landlord or property manager needs to book the job. Send them our number and we'll take it from there.

Do you offer payment plans?

Yes, on larger jobs such as hot water replacements and pipe relining. Ask when you call and we'll walk you through the options.

Now You Know Us. Let's Meet.

One call gets a licensed local plumber on the way, fixed upfront price, $0 call-out, workmanship guaranteed. Sunny and his mate will be there in spirit.

Call 1300 707 059 Now