Licensed& insured, NSW Lic 489163C

Plumbing Emergency?
There in 45 mins*.

Burst pipe, sewer overflowing, no water, gas smell, call now. Book any hour by phone or online. Our licensed crew is on the tools 7am to 5pm, seven days, with fixed upfront pricing and $0 call-out across Wollongong & the Illawarra.

Call 1300 707 059

45min*Emergency response$0Call-out fee24/7Online bookingNSWLicensed & insured

*45-minute emergency response during service hours (7am to 5pm) in serviced areas, subject to availability. Book any hour by phone or online.

Right Now

Burst Pipe or Overflow? We're On Our Way. $0 Call Out Fee

No call-out fee. Fixed upfront pricing, agreed before we start. Payment plans available.

Call Now on 1300 707 059

On the Tools

Emergencies Handled Properly.

The same licensed crew, the same tidy finish, every Illawarra job.

Plumber working on pipework under a laundry sink at an emergency call-out — Leak stopped, laundry saved

Plumber repairing a burst pipe — Burst pipe, fixed for good

Our vans lined up ready for the day — Stocked and ready every morning

Is It an Emergency?

Call Us Straight Away If…

If water or gas is going somewhere it shouldn't, don't wait. Here's what we treat as a genuine emergency, and what to do while we're on the way.

Burst pipe or flooding

Turn off the water at the meter and call. We stop the leak, repair the pipe and help you limit the damage.

Sewer overflowing

Stop using water inside and call. We clear the blockage and clean up the overflow area.

Smell of gas

Turn the meter off, open windows, no flames or switches. Our licensed gas fitters find and fix the leak.

No water at all

Could be a burst main, a failed valve or a frozen or blocked line. We diagnose and restore supply fast.

Leak through a ceiling

Water pooling above means a burst pipe or failed fitting. We isolate it, open up only what's needed and repair it.

No hot water in winter

Not life-threatening, but we still treat it as urgent, same-day repair or replacement in most cases.

Emergency? Call 1300 707 059

What to Do Right Now

Four Things While We're On the Way

A couple of minutes now can save thousands in damage. Do these, then leave the rest to us.

Turn off the water

The main isolation tap is usually near the meter at the front boundary or where the pipe enters the house. Turn it clockwise.

Switch off electricity nearby

If water is near power points or lights, switch off that circuit at the switchboard before you do anything else.

Move what you can

Lift rugs, move furniture and electronics away from the water. Towels and buckets buy time.

Gas: meter off, get out

Turn the gas off at the meter, open doors and windows, don't operate switches, and wait outside for us.

Not sure if it can wait till morning? Call anyway, we'll tell you honestly.

Call the Emergency Line · 1300 707 059

Straight Answer

Emergency Now, or Same-Day Is Fine?

We come out same-day either way (crew hours 7am to 5pm), and we'll never charge you emergency urgency for something that can safely wait a few hours.

Call right now if… 45 min* in service hours

Water is actively flowing where it shouldn't and you can't stop it
Sewage is overflowing inside or outside
You can smell gas
You have no water supply at all

Same-day is fine if… Still today, still fixed price

A tap or toilet is dripping or running but not flooding
Hot water has failed but you have cold water
A drain is slow but still draining
A leak is contained in a bucket or turned off at the isolation tap

Not Sure? Just Call · 1300 707 059

Know What You're Dealing With

Burst Pipe, Sewer, Gas or No Hot Water?

The four emergencies we're called to most across Wollongong and the Illawarra, what to do first, and what usually happens next.

Comparison of common plumbing emergencies by first action, response, likely fix and relative cost
	Burst or leaking pipe	Sewer overflowing	Smell of gas	No hot water
Do this first	Turn off the water at the meter	Stop using water, keep kids and pets away	Turn the meter off, open windows, go outside	Check the switchboard or pilot, then call
Our response	45 minutes* in service hours	45 minutes* in service hours	45 minutes* in service hours	Same day
Likely fix	Isolate, repair the section, pressure test	Camera, hydro-jet, then reline if the pipe is damaged	Locate with a gas detector, repair, test, certify	Element, thermostat, valve or same-day replacement
Relative cost	$$	$$	$$	$ to $$$
Who else to call	Sydney Water on 13 20 90 if the leak is on the street side of the meter	Sydney Water on 13 20 90 if it's overflowing on public land	Jemena on 131 909 if the smell is at the meter or in the street	Nobody. Just us.

*45-minute emergency response during service hours (7am to 5pm) in serviced areas, subject to availability. Book any hour by phone or online. Bands are relative, not quotes; there is no after-hours call-out fee.

Local Knowledge

Emergency Plumbers Across Wollongong & the Illawarra

From our Woonona base, Fairy Meadow and Wollongong CBD are a ten-minute run, Port Kembla and the steelworks suburbs about twenty, and Kiama is still comfortably inside the same-day window. East-coast lows are our busiest nights: stormwater backing up into sewers, gutters overflowing into ceilings, and the older galvanised pipes on the escarpment side letting go under the extra pressure.

A lot of overnight calls turn out to be a burst flexi hose under a sink or a blocked sewer that has been gurgling for a week. Both are fixable on the spot; the trick is turning the water off at the meter before you ring, which is why our first question is always where the meter is.

Whoever answers the phone is part of the same local crew that turns up, with the van stocked for the job.

Fixed Price. Agreed First.

What Our Emergency Service Includes

Phone answered any hour: our team in service hours, an automated line after hours that books your first-morning slot
Licensed plumber dispatched straight away in service hours, arrival time confirmed by text
No call-out fee, weekends and public holidays included
Fixed price agreed before any work starts
Fully stocked vans, most emergencies fixed on the first visit
Clean-up and honest advice on any follow-up work

No hourly rates, no surprises. See exactly how a quote is built.

Save Our Number · 1300 707 059

Crisis over.

How It Works

From Panic to Fixed in Four Steps

Call Us

Phone 1300 707 059, we answer any hour and talk you through what to do right now.

We're On Our Way

The nearest licensed plumber is dispatched and you get an arrival time, within 45 minutes* during service hours for genuine emergencies.

Stop the Damage

We isolate the problem first, then give you the exact fixed price before any repair starts.

Fixed & Cleaned Up

Repaired properly, not patched, with the site cleaned and any follow-up explained honestly.

Start With a Call on 1300 707 059

Questions

Good to Know Before You Call

Do you really answer 24/7?

The phone is answered any hour and online booking is always open. In service hours, 7am to 5pm, our team answers and genuine emergencies are dispatched immediately. After hours an automated line books you the first slot of the morning; for anything dangerous overnight, call the utility first (Sydney Water 13 20 90, Jemena 131 909, 000).

It's the middle of the night. What do I do?

Turn the water off at the meter (or the gas off at the meter and get outside), switch off power to any wet area, then book the first plumber of the morning. Our crew works 7am to 5pm, so an overnight booking gets the earliest slot and a call before we head over. A sewer overflowing on public land or no water to the whole street is Sydney Water's job on 13 20 90, 24 hours.

Is there an after-hours call-out fee?

No. We don't charge a call-out fee at any hour. You pay the fixed price we agree before work starts, and that price is the same whatever time you booked.

How quickly can you get here?

For genuine emergencies we aim to be at your door within 45 minutes* during service hours across our service area. We'll give you a realistic arrival time when you call. *Subject to availability.

What should I do while I wait?

Turn off the water at the mains, switch off power to any wet areas, move valuables clear of the water. For gas, turn the meter off and wait outside. We'll talk you through it on the phone.

I'm renting, can you come out?

Sorry, we can't assist renters directly, even in an emergency. Please contact your landlord or property manager straight away; once they book the job with us we'll get moving.

Can you do the permanent repair, or just stop the leak?

Both. We isolate and stop the damage first, then repair it properly on the same visit in almost every case, our vans carry the parts.

When is it Sydney Water's problem instead of mine?

Water gushing from the footpath, a sewer overflowing on public land, or no water to the whole street is Sydney Water's job and they attend free on 13 20 90. Anything from the meter into your home, or from your drains to their connection point, is yours. Their customer contract sets out the split. If you're not sure, ring us first; we'll tell you which it is in thirty seconds and won't charge you to say so.

Plumbing Emergency? We Can Be There Today.

One call, any hour. In service hours a licensed plumber is on the way within 45 minutes*; overnight, you're booked for first thing. Fixed upfront price, no call out fee. Sunny says: save this number before you need it.

Call 1300 707 059 Now